1. Who We Are

Superhealth Diagnostics Center & Pathology Lab (Atlanta Shoppers, Ground Floor, Shop No 7, Pathardi Phata, Nashik - 422010, Maharashtra) operates this website to help patients learn about our tests, book appointments, and get in touch with our team. This policy applies to information collected through this website, our contact and appointment forms, phone calls, and WhatsApp conversations.

2. Information We Collect

When you use our website or contact us, we may collect:

• Contact details — your name and phone number, submitted through our enquiry or appointment forms.
• Enquiry details — the test or package you're interested in and any message you choose to send us.
• Health information — if you visit the lab or arrange home sample collection, we collect the medical and diagnostic information necessary to carry out and report your tests.
• Usage data — general, non-identifying analytics about how visitors use this website (pages viewed, approximate location, device type), collected automatically via Google Analytics.

3. How We Use Your Information

We use the information you share with us to:

• Respond to enquiries and confirm test bookings or home sample collection.
• Contact you by phone, SMS, or WhatsApp regarding your appointment or results.
• Process, analyse, and report the diagnostic tests you have requested.
• Improve our website, services, and patient experience.
• Meet legal, medical record-keeping, and regulatory obligations.

When you submit our enquiry or appointment form, the details are sent to our team over WhatsApp and logged to a secure internal record so we can follow up with you — we do not use this information for unrelated marketing without your consent.

4. How We Share Your Information

We do not sell or rent your personal or medical information. We only share it in these limited situations:

• With our internal lab and clinical staff, strictly to process and report your tests.
• With trusted service providers who help us operate the website and communicate with you (for example, form processing and messaging tools), bound to use your data only for that purpose.
• When required by law, court order, or public health authority.
• With your explicit consent, such as sharing a report with your referring doctor.

5. Data Security & Retention

We take reasonable administrative and technical precautions to protect your information from unauthorised access, alteration, or disclosure. Diagnostic reports and patient records are retained for as long as required by applicable medical record-keeping regulations, after which they are securely disposed of.

6. Cookies & Analytics

Our website may use cookies and Google Analytics to understand how visitors use the site and to improve it over time. This data is aggregated and does not identify you personally. You can disable cookies through your browser settings at any time.

7. Your Rights

You may request access to, correction of, or deletion of your personal information held by us, subject to our legal and medical record-keeping obligations. You can also opt out of non-essential communications at any time by contacting us directly.

8. Children's Information

We may collect health information about minors only when submitted by, or with the consent of, a parent or legal guardian for the purpose of diagnostic testing.

9. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date above will indicate when this page was last revised.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please reach out to us:

• Phone: +91 92260 89200
• Email: superhealthdiagnosticscenter@gmail.com
• Address: Atlanta Shoppers, Ground Floor, Shop No 7, Pathardi Phata, Nashik - 422010, Maharashtra